Trust and safety
Trust is everything.
Your data is yours.
Not advertisers'. Not a social network's. We don't sell it, rent it, or share it with advertisers, and we use it only to coach you, keep you safe, and make Juvo better. You can see, correct, or delete what Marcus has learned about you, delete your account at any time, and ask us to erase the rest.
Why Juvo is paid.
When a service is free, the user is usually the product, and their attention is what gets sold. You pay for Juvo, so you're the customer. Our only job is to help you do what you said you'd do.
Built by people who've done this before.
Our team has spent the last decade in healthcare and insurance, where privacy and security are held to the highest standard, and we've brought that discipline here. Our founders include former Stanford faculty, and between them they've built a unicorn, scaled companies past $100 million in revenue, and built products that scaled past $1 billion.
The systems we've built.
- Protected in transit and at rest.
- Every connection is encrypted, and so is storage at our vendors.
- Few people, audited access.
- A small number of staff can review conversations, only to keep the service safe and improve it. Every action goes through an audited admin console, and even the people who can read production data can't read live passwords or sign-in tokens.
- Every vendor named.
- The privacy policy names every company that processes your calls and what each one does.
- Deleting means it.
- Deleting your account erases your name, email, and phone number and stops all contact at once. Recordings are kept without them, and you can ask us to erase those too.
How Marcus keeps you safe.
- Honest about what he is.
- Marcus is an AI coach made by Juvo, and he'll always tell you so.
- Crisis checks on every call.
- Two independent checks listen for signs of crisis on every turn of every call. If either one fires, Marcus stops coaching and points you to help (988 in the US).
- Clear limits.
- Marcus isn't therapy, medical care, legal counsel, or financial advice, and he isn't for emergencies.
- Contact only on your terms.
- Before every call, one check confirms your consent and your do-not-contact choices, and Marcus never tries you again during your quiet hours. Replying STOP ends texts.
Report a concern.
If something about Juvo worries you, from a call that went wrong to a security issue, write to alex@myjuvo.com.
The details are in our privacy policy and terms.